Refund policy

Return Period

You have 30 days from the date of receipt of your order to make a return. After this period, we are unfortunately no longer able to offer you a refund or exchange.

Return Conditions

To be accepted, the returned product must be unused, in perfect condition and in its original packaging. Any returned product that is incomplete, damaged or with damaged packaging cannot be refunded.

Non-Refundable Products

The following products cannot be returned:

• Filters already used or opened
• Products purchased on promotion or on sale
• Gift cards

Refunds

Once your return has been received and inspected, we will send you a confirmation email. If your return is accepted, the refund will be made to your original payment method within 5 to 10 business days depending on your bank.

Refund not received? First check your bank account, then contact your bank or card issuer. If the problem persists, write to us at info@pure-filters.ch.

Exchanges

We replace a product only if it is defective or damaged upon receipt. For an exchange, contact us at info@pure-filters.ch with a photo of the product.

Return Shipping

Return shipping costs are covered by Pure Filters. Initial shipping costs are not refundable. We recommend using a tracked delivery service for all returns.